Privacy policy
PRIVACY POLICY
Last updated: 06/13/2025
This Privacy Policy (the “Privacy Policy”) aims to formalize our commitment to respecting the privacy of users of https://mysunoviaa.com (the “Site”) operated by SUNOVIAA.
The Privacy Policy and the Site’s Terms and Conditions of Sale form a contractual whole. All capitalized terms not defined in this Privacy Policy are defined in the Terms and Conditions of Sale.
In providing our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions described below.
Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data solely for the purpose of providing our Services or communicating regarding these Services, strictly in accordance with the GDPR.
We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide “sensitive” personal data, such as your racial or ethnic origins, political, philosophical, or religious opinions.
By registering on the Site, you authorize the processing of your personal data in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using the Site and Services.
1. When do we collect your personal data and what data is collected?
We may collect and retain your personal data in the following cases:
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Browsing the Site;
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Creating an account, online payment, placing an order, subscribing to a newsletter;
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Contacting us (customer service).
We use your personal data to implement and manage the Site’s Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used exclusively by us and allows us to better tailor our Services to your expectations.
If you have opted to receive emails and messages when creating your Account, you will receive electronic communications regarding our products and promotions. We will use the personal data you provided upon registration for this purpose. You may unsubscribe from these communications at any time.
1.1 Browsing the Site
Connection data: Each time you connect to our Site, we collect personal data such as your IP address, your computer’s MAC address, the date and time of connection, and information about the browser you use.
Browsing data: We also collect information to identify how you access the Site, which pages are viewed, and the duration of your visits. We may use cookies for this purpose.
1.2 Creating an Account
Access to certain Services requires creating an Account. In this case, you will be asked to provide certain personal data when creating your Account, including your first and last name, postal address, email address, and phone number.
1.3 Payment
Some Services may be paid. For this purpose, you agree that we may use external service providers that may collect personal data to ensure proper functioning of card payments or other payment methods and, if applicable, the delivery of products or services.
To complete your purchase, you must provide billing and payment information, including your credit card number, expiration date, security code, and cardholder name for card payments.
You may also be asked to provide your telecom operator, mobile device model, and a valid mobile number to receive purchase instructions directly on your phone.
We retain your payment information and purchase details. Transaction details are stored either in our systems or by the external service provider. This retention is for internal purposes, including accounting, compliance, and legal purposes, in accordance with Section 5 of this Privacy Policy.
1.4 Newsletter Subscription
When creating your Account, you may provide prior consent to receive our newsletters regarding news, new products, services, and promotions as part of our Services.
You may also directly consent to receiving newsletters by entering your email address in designated areas on the Site.
In all cases, you have the right to withdraw your consent at any time without cost.
1.5 Contact
To respond to requests addressed to our Customer Service and to confirm certain information about you, we may use your first and last name, email address, and phone number.
2. How do we protect your personal data?
We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data and to prevent it from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security considering the state of knowledge, implementation costs, nature, scope, context, and purpose of processing, as well as risks and their likelihood.
However, no security measure is foolproof, and we cannot guarantee absolute security of your personal data.
It is also your responsibility to maintain the confidentiality of the password used to access your Account. Do not share it with anyone. When sharing your computer, ensure you log out before leaving a Service.
3. When do we share your personal data?
3.1 Sharing your personal data with third parties
While browsing the Site, your personal data may be transmitted to external service providers. These third parties provide services on our behalf to ensure proper functioning of card payments and other Services.
Personal data may be transferred to countries outside the European Union to fulfill your order.
In accordance with the GDPR, any transfer of personal data to a country outside the European Union and/or not deemed to provide adequate protection by the European Commission is subject to cross-border data transfer agreements compliant with the European Commission’s standard contractual clauses.
Other transfers of personal data may be made to the United States and are governed by the E.U.–U.S. PRIVACY SHIELD framework.
Unless a third party requests you to accept its own privacy policy and terms of use, third-party companies that receive your personal data have committed to processing it only to implement our Services.
We will never share your personal data with third-party companies for marketing and/or commercial purposes without obtaining your prior consent.
3.2 Sharing with authorities
We may disclose your personal data to administrative or judicial authorities when necessary to identify, apprehend, or prosecute any person likely to infringe on our rights, those of another user, or a third party. We may also be legally obliged to disclose your personal data and cannot oppose such disclosure.
4. How long do we keep your personal data?
We retain your personal data for a period of 5 years. This duration allows us to process your order and manage return or refund requests beyond the legal warranty period.
The legal basis for processing is user consent or execution of the sales contract.
5. Cookies: How do we use them?
5.1 What is a cookie?
A cookie is a text file that may be placed on a device when accessing an online service via a browser. A cookie allows its issuer, during its validity, to recognize the device each time it accesses digital content containing cookies from the same issuer.
Cookies placed on your browsing device with your consent are destroyed 13 months after being placed.
5.2 Which cookies are used on our Site?
Cookies we issue allow us to:
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Establish statistics and usage volumes of different elements of our Site;
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Adapt the Site display to your device preferences;
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Remember information related to completed forms or selected products and services;
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Allow access to reserved and personal areas of the Site, such as your Account.
During browsing, social media cookies may also be generated via sharing buttons.
On your first visit to the Site, a cookie banner appears. Continuing navigation constitutes acceptance of cookies.
5.3 How to control cookies?
You can configure your browser to accept or refuse cookies. However, such settings may modify your browsing experience and access to some services requiring cookies.
5.4 Browser settings
Cookie management varies by browser (Internet Explorer / Edge, Firefox, Safari, Google Chrome). For more information, please consult the CNIL website.
6. What are your rights?
You have rights over your personal data under Articles 15 to 22 of the GDPR: right of access, rectification, deletion, objection, restriction, portability, and withdrawal of consent.
You can exercise your rights by contacting our Data Protection Officer at help@mysunoviaa.com.
7. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page. Using the Site after changes constitutes acceptance.
You can also contact the CNIL directly via its website or by mail at:
Commission Nationale de l’Informatique et des Libertés (CNIL)
3 Place de Fontenoy – TSA 80715
75334 PARIS CEDEX 07
